Hawai‘i Pathologists’ Laboratory (HPL) provides self-pay and uninsured patients, as well as those not wishing to submit claims expenses to insurance, the opportunity to receive a “Good Faith Estimate” (GFE) of the cost of pathology services upfront.

Your physician has chosen HPL to process samples obtained at your recent doctor’s appointment.

Services at HPL include biopsies, professional services relating to laboratory testing performed in a hospital, technical processing of specimens from other physicians or hospitals when slides are prepared in our laboratory and shipped back to the referring physician/hospital for interpretation, and autopsies.

Ultimately, it is the patient’s responsibility to pay for testing.

We at HPL will process an insurance claim on your behalf.

HPL contracts with many insurance companies. If your insurance provider is not on our list of contracts, we will still file a claim on your behalf. However, there is no guarantee they will pay the full amount. The patient will be responsible for any unpaid balances.

Please remember that insurance plans have varying benefit levels and only you can be sure your insurance company processed your claim according to your plan provisions. If you feel your claim was processed incorrectly, please contact your insurance company.

Any patient responsibility, typically deductible and/or coinsurance, based on your member agreement with your health plan will be billed to you once your insurance has processed your claim. This will be reflective on your billing statements as well as your Explanation of Benefits (EOB) from your insurance.

Your physician’s office will bill you for their services. Then the second bill will come from HPL for the pathology services provided. Please remember that your physician’s fee is separate from your pathology fee. You as a patient are responsible for paying both of these bills.

You can call 1-808-353-8390 and ask to speak to a representative in the billing department. Billing Department hours are Monday–Fridays 9:00 a.m. – 4:00 p.m. HST.

We supply requisition forms, formalin containers in 7.5, 15, 30, 120, and 240ml sizes, specimen bags and specimen labels.

Download the supply order form. You may fax the order form to (808) 691-4045, call us at (808) 691-4271 to place the order.

You would need one of the requisition forms: Derm, GI, Anatomic or Urology, formalin containers, specimen bags and specimen labels.

You would need a requisition, transport container, specimen bags and specimen labels.

You will receive your supplies via the DLS courier or through the mail.

You should have enough supplies to perform at least one month worth of tests. Please place your orders as soon as you’re able. For Oahu clients, allow two business days to receive your order. For all other clients, please allow 3-5 business days.